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#1 2022-04-06 14:51:20

deepforest
Member
Registered: 2020-03-24
Posts: 49  

hotspotshield VPN - Can't establish VPN connection

Hello. I have premium account https://www.hotspotshield.com/

Installation was successful from deb package, from site.

But it not works under Linux. May be you can help me, how fix that?

freeartist@devuan:~$ hotspotshield connect
[b]Can't establish VPN connection. Please check your system journals[/b]
freeartist@devuan:~$ hotspotshield connect US
Can't establish VPN connection. Please check your system journals
freeartist@devuan:~$ hotspotshield status
Client is running    : yes
VPN connection state : disconnected
freeartist@devuan:~$ hotspotshield account status
You are signed in as     : avprocenko@ukr.net
Account created on       : Mar 03 2022
Premium subscription     : yes
Subscription valid until : Apr 04 2022
Your linked devices      : 3/5
freeartist@devuan:~$ 

/etc/network/interfaces                                                                                                                                             304/304               100%

# This file describes the network interfaces available on your system
# and how to activate them. For more information, see interfaces(5).

source /etc/network/interfaces.d/*

# The loopback network interface
auto lo
iface lo inet loopback

# The primary network interface
auto eth0
iface eth0 inet dhcp
freeartist@devuan:/etc/network$ sudo ifconfig
[sudo] password for freeartist: 
eth0: flags=4163<UP,BROADCAST,RUNNING,MULTICAST>  mtu 1500
        inet 192.168.0.20  netmask 255.255.255.0  broadcast 192.168.0.255
        inet6 fe80::21d:7dff:fec7:be43  prefixlen 64  scopeid 0x20<link>
        ether 00:1d:7d:c7:be:43  txqueuelen 1000  (Ethernet)
        RX packets 23781  bytes 23196362 (22.1 MiB)
        RX errors 0  dropped 0  overruns 0  frame 0
        TX packets 14868  bytes 2753959 (2.6 MiB)
        TX errors 0  dropped 0 overruns 0  carrier 0  collisions 0

lo: flags=73<UP,LOOPBACK,RUNNING>  mtu 65536
        inet 127.0.0.1  netmask 255.0.0.0
        inet6 ::1  prefixlen 128  scopeid 0x10<host>
        loop  txqueuelen 1000  (Local Loopback)
        RX packets 361  bytes 34745 (33.9 KiB)
        RX errors 0  dropped 0  overruns 0  frame 0
        TX packets 361  bytes 34745 (33.9 KiB)
        TX errors 0  dropped 0 overruns 0  carrier 0  collisions 0

freeartist@devuan:/etc/network$ ip a
1: lo: <LOOPBACK,UP,LOWER_UP> mtu 65536 qdisc noqueue state UNKNOWN group default qlen 1000
    link/loopback 00:00:00:00:00:00 brd 00:00:00:00:00:00
    inet 127.0.0.1/8 scope host lo
       valid_lft forever preferred_lft forever
    inet6 ::1/128 scope host 
       valid_lft forever preferred_lft forever
2: eth0: <BROADCAST,MULTICAST,UP,LOWER_UP> mtu 1500 qdisc fq_codel state UP group default qlen 1000
    link/ether 00:1d:7d:c7:be:43 brd ff:ff:ff:ff:ff:ff
    inet 192.168.0.20/24 brd 192.168.0.255 scope global dynamic eth0
       valid_lft 469sec preferred_lft 469sec
    inet6 fe80::21d:7dff:fec7:be43/64 scope link 
       valid_lft forever preferred_lft forever
freeartist@devuan:/etc/network$ 

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#2 2022-04-06 16:11:08

chris2be8
Member
Registered: 2018-08-11
Posts: 140  

Re: hotspotshield VPN - Can't establish VPN connection

First try ping www.hotspotshield.com If that works your connection to the internet is OK.

The one thing that jumped out from your post was:

Subscription valid until : Apr 04 2022

Has it previously worked for you? If so on what platforms? And is it still working?

Chris

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#3 2022-04-06 22:20:50

deepforest
Member
Registered: 2020-03-24
Posts: 49  

Re: hotspotshield VPN - Can't establish VPN connection

chris2be8 wrote:

First try ping www.hotspotshield.com If that works your connection to the internet is OK.

The one thing that jumped out from your post was:

Subscription valid until : Apr 04 2022

Has it previously worked for you? If so on what platforms? And is it still working?

Chris

Thanks you very much for replay! I sent a question to hotspot support but they can not answer anything intelligible.

Yes www.hotspotshield.com is pinging

On other devices(Windows, Android) all working good.

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#4 2022-04-06 22:48:55

deepforest
Member
Registered: 2020-03-24
Posts: 49  

Re: hotspotshield VPN - Can't establish VPN connection

Here output. When i try connect to VPN it ruin my networking. After restart network all working again.

Issue with DNS when i try to connect VPN
https://imgur.com/a/zRMwf1J

https://pastebin.com/raw/vUWYR8VV

freeartist@devuan:~/Downloads$ hotspotshield connect US
Can't establish VPN connection. Please check your system journals
freeartist@devuan:~/Downloads$ nslookup www.hotspotshield.com
;; communications error to ::1#53: connection refused


freeartist@devuan:~/Downloads$ hotspotshield account status
HTTPS Error: Resource temporarily unavailable (11)
Request to Pango servers has failed. Please check your internet connection
freeartist@devuan:~/Downloads$ ping www.hotspotshield.com
ping: www.hotspotshield.com: Temporary failure in name resolution
freeartist@devuan:~/Downloads$ sudo ifdown eth0
Killed old client process
Internet Systems Consortium DHCP Client 4.4.2-P1
Copyright 2004-2021 Internet Systems Consortium.
All rights reserved.
For info, please visit https://www.isc.org/software/dhcp/

Listening on LPF/eth0/00:1d:7d:c7:be:43
Sending on   LPF/eth0/00:1d:7d:c7:be:43
Sending on   Socket/fallback
DHCPRELEASE of 192.168.0.20 on eth0 to 192.168.0.1 port 67
freeartist@devuan:~/Downloads$ sudo ifup eth0
Internet Systems Consortium DHCP Client 4.4.2-P1
Copyright 2004-2021 Internet Systems Consortium.
All rights reserved.
For info, please visit https://www.isc.org/software/dhcp/

Listening on LPF/eth0/00:1d:7d:c7:be:43
Sending on   LPF/eth0/00:1d:7d:c7:be:43
Sending on   Socket/fallback
DHCPDISCOVER on eth0 to 255.255.255.255 port 67 interval 6
DHCPDISCOVER on eth0 to 255.255.255.255 port 67 interval 6
DHCPOFFER of 192.168.0.20 from 192.168.0.1
DHCPREQUEST for 192.168.0.20 on eth0 to 255.255.255.255 port 67
DHCPACK of 192.168.0.20 from 192.168.0.1
bound to 192.168.0.20 -- renewal in 273 seconds.
freeartist@devuan:~/Downloads$ ping www.hotspotshield.com
PING www.hotspotshield.com (104.23.138.19) 56(84) bytes of data.
64 bytes from 104.23.138.19 (104.23.138.19): icmp_seq=1 ttl=56 time=13.0 ms
64 bytes from 104.23.138.19 (104.23.138.19): icmp_seq=2 ttl=56 time=8.42 ms
64 bytes from 104.23.138.19 (104.23.138.19): icmp_seq=3 ttl=56 time=8.31 ms
64 bytes from 104.23.138.19 (104.23.138.19): icmp_seq=4 ttl=56 time=7.71 ms
^C
--- www.hotspotshield.com ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 3005ms
rtt min/avg/max/mdev = 7.710/9.352/12.966/2.104 ms
freeartist@devuan:~/Downloads$ hotspotshield account status
You are signed in as     : avprocenko@ukr.net
Account created on       : Mar 03 2022
Premium subscription     : yes
Subscription valid until : Apr 04 2022
Your linked devices      : 3/5
freeartist@devuan:~/Downloads$ nslookup www.hotspotshield.com
Server:		192.168.0.1
Address:	192.168.0.1#53

Non-authoritative answer:
Name:	www.hotspotshield.com
Address: 104.23.137.19
Name:	www.hotspotshield.com
Address: 104.23.138.19
Name:	www.hotspotshield.com
Address: 2606:4700:11::6817:8a13
Name:	www.hotspotshield.com
Address: 2606:4700:11::6817:8913

freeartist@devuan:~/Downloads$ 

Last edited by deepforest (2022-04-06 23:07:03)

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#5 2022-04-14 21:57:30

charliebrownau
Member
Registered: 2022-04-14
Posts: 10  

Re: hotspotshield VPN - Can't establish VPN connection

Gday

Only two commerical VPNS I would trust or recommend would be

Mullvad VPN
accepts ANON yearly payment with cash - hxxps://mullvad.net/en/

and

IVPN
hxxps://www.ivpn.net/


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